Fun Awesome Questions

How do I get help?
The best way to reach us by email at info@frecklebox.com. We have several moms who work from home part of the time and we are much better by email than by phone. Our phone number is 888.819.5798. Please leave your name, your phone number, and your order number (if you know it) and we will call you back.

The books are about the children I choose. How cool is that?
This thing we do is off-the-charts cool. Show a Frecklebox product to a child and you’ll see precisely what we mean.

How do you do that?
Magic. Okay, some very sophisticated software has been put in place, but we like to think of it as magic.

When will I get my order?
This form of magic typically takes up to three business days to ship upon the submission of your order. Add this to your shipping transit time, as outlined below.

Can I return or exchange my order?
Since all of our products are manufactured to order they are not returnable but if you are not happy our wonderful team of customer service agents is instructed to make you smile. Of course, if your items were damaged in shipping we will rush out replacements right away. And we know some packages get stolen these days so please let us know if you don't receive your order within six working days in the United States. International orders can take up to four weeks to arrive.

Is there a warranty on Frecklebox items?
We don't get many returns. We like to think our items will last at least several years and books that are properly cared for should last a lifetime. Just email us, let us know the issue and tell us what you think is reasonable.

What are your shipping options and charges?
Frecklebox offers three shipping options. The shipping cost is for your ENTIRE order, whether you order one book or 50. So, order on!

For lightweight order (like up to three sets of stickers) we offer USPS at $2.95.

The next freight is $5.95 which will disappear when your products weight over 15 ounces.

$7.95 for standard delivery which you will receive in 5 to 7 business days.

    • $17.95 for Two Business Days (plus two business days to manufacture the product)
    • $24.95 for Overnight (plus two days to manufacture the product)

 

    • Do you ship internationally?

Of course we do! And again, the cost is for your entire order. Unfortunately these orders are not trackable.

  • $15.95 for Standard to Canada (approx. 8-15 business days)* 
  • $26.95 for Express to Canada (approx. 7-12 business days)* 
  • $39.95 for Standard to All other countries* 

* Delivery times vary based on location and customs processing

Can you show me what you do?
Frecklebox products are personalized before your very eyes. All of our work comes with a 100% thrill guarantee. If your gift doesn’t inspire great big smiles, we’ll gladly deliver a refund.

Would Frecklebox be interested in learning more about my idea?
Does the sun set in the West? Bring on the brilliance, baby.

Do you offer wholesale discounts for resellers?
Yes, but we don't offer this perk to everyone. Do you have what it takes? Click here for more details!