Frecklebox - Easy Returns And Exchange Policy | Freckelebox

Our products are personalized so we can't use them for others but we will accept returns if you are not happy with the products. Our goal is to make kids and adults smile with our products.

We are happy to refund or replace any items that are damaged or if you are just not happy with your purchase. 

Please contact us at with any concerns or questions.

Returning personalized gifts can be a delicate process, requiring clear guidelines and empathetic communication. At [Your Business Name], we strive to make the return experience as smooth as possible for our customers. Here’s how our return policy works:

Returns Eligibility:

  • We accept returns for personalized items within 60 days of delivery.

Non-Returnable Items:

  • Due to their personalized nature, certain items cannot be returned unless they arrive damaged or defective but if you are not happy we will refund your order.

How to Initiate a Return:

  1. Contact Us:
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
  3. Wait for Confirmation: Once approved, we will provide instructions for returning the item(s).

Refund Process:

  • Refunds are issued to the original payment method.
  • Shipping costs are also refundable.

Damaged or Defective Items:

  • If your personalized item arrives damaged or defective, please contact us immediately.
  • We will work with you to resolve the issue, which may include a refund or replacement.

Cancellation Policy:

  • Orders can be canceled within [X hours/days] of purchase.
  • Once personalized items are in production, cancellations may not be possible.

Additional Notes:

  • Please double-check all personalization details before submitting your order.
  • We are unable to accept returns for misspelled names or incorrect color selections provided during the ordering process.

Our Commitment to You:

  • We are dedicated to providing high-quality personalized gifts and exceptional customer service.
  • If you have any questions or concerns about our return policy, please don’t hesitate to contact us.


Our goal is to ensure that every customer is satisfied with their purchase. If you are not completely happy with your personalized gift, we are here to assist you. Thank you for choosing [Your Business Name] for your personalized gift-giving needs.